إطار مقترح لبرامج تعلم إلكتروني ذو جودة في مركز اللغات والترجمة بجامعة إب
DOI:
https://doi.org/10.69844/a1m86w40الكلمات المفتاحية:
التعلم الإلكتروني، الجودة، ضمان/تعزيز الجودة، المقارنة المرجعية، نماذج وأطر الجودةالملخص
تهدف هذه الورقة إلى تطوير إطار لبرامج تعلم إلكتروني ذd جودة في مركز اللغات والترجمة بجامعة إب في اليمن. ولتحقيق هذه الغاية، استخدمت الورقة أسلوب التحليل النوعي الوصفي، بالاعتماد على نهج المقارنة المرجعية، وهو نهج معتمد في مثل هذه المواضيع. وعلى وجه الخصوص، تم إجراء مراجعة شاملة وتحليل تفصيلي مكثف تقريبًا لجميع البحوث والأدبيات ذات الصلة في مجال التعلم الإلكتروني، مع التركيز بشكل خاص على نماذج وأطر الجودة العالمية التي تم تطويرها حتى الآن لضمان وتعزيز الجودة في برامج التعلم الإلكتروني. وقد كشفت الاستنتاجات التي توصلت إليها هذه الورقة البحثية أن: معظم نماذج وأطر جودة التعلم الإلكتروني الحالية قد تناولت مفهوم الجودة في التعلم الإلكتروني بشكل ميكانيكي وليس بشكل شمولي؛ وأن معظم هذه النماذج والأطر قد تم تصميمها في الدول المتقدمة، إذ تختلف حالة وتحديات التعلم الإلكتروني عن مثيلاتها في الدول النامية. ومن ثم فإن مواءمة هذه النماذج والأطر مع السياقات المحلية والثقافية للبلدان النامية، مثل اليمن، أمر بالغ الأهمية لتنفيذ برامج تعلم إلكتروني فعّالة. بناءً على ذلك، تم تطوير إطار شامل لتعلم إلكتروني ذي جودة مع الأخذ بعين الاعتبار الاهتمامات المتعلقة بالجودة والسياقات الثقافية. وقد تم تطوير الإطار المقترح لتلبية الاحتياجات المحلية والمتطلبات الخاصة لمركز اللغات والترجمة بجامعة إب في اليمن، ومن ثم يمكن استخدامه من قبل الجهات المعنية بوضع السياسات بوصفها خارطة طريق لتنفيذ برامج تعلم إلكتروني ناجحة وذات جودة عالية.
المراجع
Abbas, A. (2014). The Characteristics of Successful Benchmarking Implementa-tion: Guidelines for a National Strategy for Promoting Benchmarking (Un-published MPhil thesis, Massey Univer-sity, New Zealand). Retrieved Septem-ber 30, 2023, from:
https://mro.massey.ac.nz/server/api/core/bitstreams/6e001c8e-5e67-4d10-9c4e-528da8261a8b/content.
Abdous, M. (2009). E-Learning Quality Assurance: A Process-oriented Lifecycle Model. Quality Assurance in Education, 17(3), pp. 281-295. Retrieved July 4, 2021, from: https://www.emerald.com/insight/content/doi/10.1108/09684880910970678/full/html.
Aboagye, E., Yawson, J. A., & Appiah, K. N. (2020). COVID-19 and E-learning: The Challenges of Students in Tertiary Institutions. Social Education Research, 2(1), pp. 1-8. Retrieved July 4, 2021, from: https://doi.org/10.37256/ser.122020422.
Ally, M. (2011). Foundations of Educa-tional Theory for Online Education. In T. Anderson (Ed.), The Theory and Practice of Online Learning (2nd Ed.) (pp. 15-44). Edmonton: AU Press.
Alstete, J. W. (1995). Benchmarking in Higher Education: Adapting Best Prac-tices to Improve Quality. ASHE-ERIC Higher Education Report Series 95-5. Washington DC: George Washington University. Retrieved October 30, 2023, from: https://files.eric.ed.gov/fulltext/ED402800.pdf.
Anderson, T. (Ed.). (2008). Introduc-tion. The Theory and Practice of Online Learning (2nd Ed.) (pp. 1-11). Edmon-ton: AU Press.
Benson, A. D. (2003). Dimensions of Quality in Online Degree Programs. The American Journal of Distance Educa-tion, 17(3), pp. 145-159. Retrieved July 13, 2021, from:
https://www.researchgate.net/publication/248940468_Dimensions_of_Quality_in_Online_Degree_Programs.
Bhutta, M. & Huq, F. (1999). Bench-marking – Best Practices: An Integrated Approach. Benchmarking: An Interna-tional Journal, 6, pp. 254-268. Retrieved September 30, 2021, from:
Bichsel, J. (2013). The State of E-Learning in Higher Education: An Eye toward Growth and Increased Access. EDUCAUSE. Retrieved July 13, 2021, from: https://www.researchgate.net/publication/281111361.
Bogan, C. & English, M. (1994). Benchmarking for best practices: win-ning through innovative adaptation. New York: McGraw-Hill.
Boxwell, R. (1994). Benchmarking for competitive advantage. New York: McGraw-Hill.
Camp, R. (1989). Benchmarking: the search for industry best practices that lead to superior performance. Milwau-kee, WI: ASQ Quality Press.
Codling, S. (1995). Best practice bench-marking: a management guide. Alder-shot, Hampshire, England: Gower.
Connolly, M., Jones, N. & O’SHEA, J. (2005). Quality Assurance and E-learning: Reflections from the Front Line. Quality in Higher Education, 11, pp. 59-67. Retrieved July 13, 2021, from:
Dumont, B. & Sangra, A. (2006). Intro-duction: Facing with Quality in Open and Distance Practices. In Ulf-Daniel Ehlers & J. Pawlowski (Eds.), Handbook on Quality and Standardization in E-Learning (pp. 332-346). Berlin: Springer.
Ehlers, Ulf-Daniel & Pawlowski, J. M. (2006). Quality in European E-learning: An Introduction. In Ulf-Daniel Ehlers & J. Pawlowski (Eds.), Handbook on Qual-ity and Standardization in E-Learning (pp. 1-13). Berlin: Springer.
Esfijani, A. (2018). Measuring Quality in Online Education: A Meta-synthesis. American Journal of Distance Educa-tion, 32(1), pp. 57-73. Retrieved July 4, 2021, from: https://doi.org/10.1080/08923647.2018.1417658.
Farid, S., Ahmed, R., Alam, M., Akbar, A. & Chang, V. (2018). A sustainable quality assessment model for the infor-mation delivery in E-learning systems. Information Discovery and Delivery, 46(1), pp. 1-25. Retrieved July 4, 2021, from: https://doi.org/10.1108/idd-11-2016-0047.
Green, D. (1994). What is Quality in Higher Education? Concepts, Policy and Practice. In D. Green (Ed.), What is Quality in Higher Education? (pp. 13-30). Buckingham, England: SRHE and Open University Press.
Harvey, L. & Green, D. (1993). Defining Quality. Assessment & Evaluation in Higher Education, 18(1), pp. 9-34. Re-trieved July 13, 2021, from:
Hill, P. (2012). Online Educational De-livery Models: A Descriptive View. EDUCAUSE Review. Retrieved July 4, 2021, from: https://www.academia.edu/16660628.
Holmes, B. (2006). Quality in a Europe of Diverse Systems and Shared Goals. In Ulf-Daniel Ehlers & J. Pawlowski (Eds.), Handbook on Quality and Stand-ardization in E-Learning (pp. 15-28). Berlin: Springer.
Hopbach, G. (2010). Forward. In M. Soinila & M. Stalter (Eds.), Quality As-surance of E-learning. Helsinki: ENQA [The European Association for Quality Assurance in Higher Education]. Re-trieved July 13, 2021, from: https://www.aqu.cat/doc/doc_39790988_1.pdf.
Inglis, A. (2005). Quality Improvement, Quality Assurance, and Benchmarking: Comparing two frameworks for manag-ing quality processes in open and dis-tance learning. International Review of Research in Open and Distance Learn-ing, 6(1). Retrieved July 13, 2021, from:
Jeffries, W. (1999). Xerox – The Bench-marking Story. Retrieved September 11, 2023, from:
http://dspace.vnbrims.org:13000/jspui/bitstream/123456789/2459/1/xerox%20case%20study.pdf.
Kaplan-Leiserson, E. (2000). E-Learning Glossary. Retrieved July 13, 2021, from: https://www.puw.pl/sites/default/files/content_files/zasob_do_pobrania/355/elearn-gloss-learncircuits.pdf.
Kayed, R. (2013). Integrating E-Learning into Higher Education. The Palestinian Journal of Open Learning and e-Learning, 4(7). Retrieved October 27, 2023, from:
https://digitalcommons.aaru.edu.jo/cgi/viewcon-tent.cgi?article=1103&context=jropenres.
Lee, J. & Dziuban, C. (2002). Using quality assurance strategies for online programs. Educational Technology Re-view, 10(2), pp. 69-78. Retrieved Sep-tember 21, 2022 from: https://www.learntechlib.org/p/10724/article_10724.pdf.
Martin, F., Polly, D., Jokiaho, A. & May, B. (2017). Global Standards for Enhanc-ing Quality in Online Learning. The Quarterly Review of Distance Education, 18(2), pp. 1-10. Retrieved July 4, 2021, from: https://www.researchgate.net/publication/320839797.
Masoumi, D. (2010). Quality in E-Learning within a Cultural Context: The Case of Iran. Acta Universitatis Gotho-burgensis, Göteborg, Sweden. Retrieved November 7, 2023, from:
https://gupea.ub.gu.se/bitstream/handle/2077/22173/gupea_2077_22173_1.pdf?sequence=1&isAllowed=y.
Masoumi, D. & Lindstrom, B. (2012). Quality in e-learning: a framework for promoting and assuring quality in virtual institutions. Journal of Computer Assist-ed Learning, 28(1), pp. 27-41. Retrieved July 13, 2021, from: https://www.researchgate.net/publication/220663129_Quality_in_e-learn-ing_A_framework_for_promoting_and_assuring_quality_in_virtual_institutions.
Meyer, K. A. (2002). Quality in Distance Education: Focus on On-line Learning. San Francisco: Jossey-Bass. Retrieved July 13, 2023, from:
https://files.eric.ed.gov/fulltext/ED470042.pdf.
Moriarty, J. P. & Smallman, C. (2009). En route to a theory on benchmarking. Benchmarking: An International Journal, 16(4), pp. 484-503. Retrieved October 10, 2023, from: https://www.researchgate.net/publication/228877160_En_Route_to_a_Theory_of_Benchmarking.
NAHE [The Swedish National Agency for Higher Education]. (2008). E-learning Quality: Aspects and Criteria for evaluation of e-learning in higher ed-ucation. Hogskoleverket: Solna. Re-trieved October 13, 2023, from: https://www.divaportal.org/smash/get/diva2:283764/FULLTEXT01.pdf.
National Standards for Quality (NSQ). (2019). The National Standards for Quality Online Programs (2nd Ed.). Re-trieved November 7, 2023, from:
https://www.nsqol.org/wp-content/uploads/2019/02/National-Standards-for-Quality-Online-Programs.pdf.
Norton, W. (2006). Beyond the Class-room. In M. J. Rosenberg (Ed.), Beyond E-Learning: Approaches and Technolo-gies to Enhance Organizational Knowledge, Learning, and Performance (pp. 67-99). San Francisco: Pfeiffer.
Oliver, R. (2005). Quality assurance and e-learning: blue skies and pragmatism. ALT-J, Research in Learning Technolo-gy, 13(3), pp. 173-187. Retrieved July 4, 2021, from: https://doi.org/10.1080/09687760500376389.
Ossiannilsson, E. (2011). Findings from European Benchmarking Exercises on E-Learning: Value and Impact. Creative Education, 2(3), pp. 208-219. Retrieved October 27, 2023, from:
Ossiannilsson, E. (2012). Benchmarking E-learning in Higher Education: Lessons Learned from International Projects (Doctoral dissertation, University of Ou-lu Graduate School). Retrieved July 20, 2023, from: http://herkules.oulu.fi/isbn9789526200415/isbn9789526200415.pdf.
Ossiannilsson, E. & Landgren, L. (2012). Quality in E-learning – A conceptual framework based on experiences from three international benchmarking pro-jects. Journal of Computer Assisted Learning, 28(1), pp. 42-51. Retrieved October 10, 2023, from:
Ossiannilsson, E., Williams, K., Camil-leri, A. F., & Brown, M. (2015). Quality models in online and open education around the globe: State of the art and recommendations. Oslo: International Council for Open and Distance Educa-tion (ICDE). Retrieved July 4, 2021, from: https://files.eric.ed.gov/fulltext/ED557055.pdf.
Parker, N. K. (2011). The Quality Di-lemma in Online Education Revisited. In Anderson, T. (ed.) The Theory and Prac-tice of Online Learning (2nd Ed.), pp. 305-340. Edmonton: AU Press.
Paulsen, M. F. (2002). Online Education Systems: Discussion and Definition of Terms. NKI Distance Education. Re-trieved July 12, 2021, from: https://api.semanticscholar.org/CorpusID:61274133.
Rekkedal, T. (2006). State of the Art Report on Distance Learning and E-learning Quality for SMEs. The EU Leo-nardo project, E-learning Quality for SMEs: Guidance and Counselling, pp. 1-27. Retrieved July 13, 2021, from:
https://www.cecoa.pt/files/dbdownload/4696a9e8c93d011017c4ba54b1d012b5.
Scott, R. (2011). Benchmarking: A Lit-erature Review. Edith Cowan Universi-ty, Australia. Retrieved September 30, 2023, from: https://intranet.ecu.edu.au/__data/assets/pdf_file/0010/357193/Benchmarking-Literature-Review.pdf.
Seufert, S. (2001). E-Learning Business Models, Framework and Best Practice Examples. University of St.Gallen. Re-trieved May 12, 2023, from:
https://dokumen.tips/documents/elearning-business-models.html?page=5.
Shraim, K. Y. (2020). Quality Standards in Online Education – The ISO/IEC 40180 Framework. International Journal of Emerging Technologies in Learning (iJET), 15(19), pp. 22-36. Retrieved July 4, 2021, from: https://doi.org/10.3991/ijet.v15i19.15065.
Stapenhurst, T. (2009). The Benchmark-ing Book: A How-to-Guide to Best Prac-tice for Managers and Practitioners. Ox-ford: Elsevier.
Stella, A. & Gnanam, A. (2015). Quality assurance in distance education: the challenges to be addressed. Higher Edu-cation, 47, pp. 143-160. Retrieved July 4, 2021, from: https://www.qou.edu/ar/sciResearch/pdf/distanceLearning/qualityAssurance.pdf.
Stracke, C. M. (2019). Quality Frame-works and Learning Design for Open Education. The International Review of Research in Open and Distributed Learning, 20(2), pp. 180-203. Retrieved July 4, 2021, from: https://doi.org/10.19173/irrodl.v20i2.4213.
Thi, Lip-Sam. (2015). E-learning Benchmarking Survey: A Case Study of University Utara Malaysia. Universal Journal of Education Research, 3, pp. 269-276. Retrieved December 12, 2022, from:
Twigg, C. (2001). Quality Assurance for Whom? Providers and consumers in to-day's distributed learning environment. Retrieved October 31, 2023 from: https://www.thencat.org/Monographs/Mono3.pdf.
Ubachs, G. (Ed.). (2009). Quality As-sessment for E-learning – A Benchmark-ing Approach (2nd Ed.). Heerlen, The Netherlands: EADTU [European Asso-ciation of Distance Teaching Universi-ties]. Retrieved October 10, 2023, from:
Ubachs, G. & Konings, L. (Eds.). (2016). Quality Assessment for E-learning: A Benchmarking Approach (3rd Ed.). European Association of Distance Teaching Universities (EADTU). Re-trieved July 7, 2021, from:
Van Vught, F. Brandenburg, U. & Bur-quel, N. (Eds.). (2008). A Practical Guide – Benchmarking in European Higher Education. Brussels: European Center for Strategic Management of Universities (ESMU).
Weippl, E. (2005). Security in E-Learning. Vienna University Of Tech-nology, Austria: Springer.
Williams, K., Kear, K. & Rosewell, J. (Eds.). (2012). Quality Assessment for E-learning: A Benchmarking Approach (2nd Ed.). European Association of Distance Teaching Universities (EADTU). Re-trieved July 7, 2021, from:
http://e-xcellencela-bel.eadtu.eu/images/documents/preface.pdf.
Zhao, F. (2003). Enhancing the Quality of Online Higher Education. Quality As-surance in Education, 11, pp. 214-221. Retrieved July 13, 2021, from:
https://www.researchgate.net/publication/225083409_Enhancing_the_quality_of_online_higher_education.
التنزيلات
منشور
إصدار
القسم
الرخصة
الحقوق الفكرية (c) 2025 علي درهم علي جميل، أنيس النجار (مؤلف)

هذا العمل مرخص بموجب Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.